OUR INBOUND

Here at kaci call our number one priority is making sure our customers are fully satisfied, our team deal with a high volume of calls on a daily basis, and every call is as important as the last!

Our CSR team are fully trained and can handle multiple tasks at a time including handling complaints, confirming orders, collecting feedback, and generally offering friendly and helpful support to customers. Whether it’s calls, live chat, or email services you require, our team is ready to serve you!

Customer satisfaction

Let’s face it! There’s nothing more frustrating than being stuck in a queue for hours on end waiting to speak to an operator, we’ve all been there! Rest assured that our team is dedicated to making sure that all calls are answered as quickly as possible and that the waiting time is eliminated completely. Our team dispatch calls to different departments to ensure you speak to the right operator. We have a duty of care to our customers and will always provide the best service to ensure complete customer satisfaction!